Page 491 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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Perceived quality, 22 Pre-award audit, 217
Performance: Pre-award survey, 231
KPI, 140 Precedence relationship, 276
measurement methodology, 284 Prediction, 35
quality, 230 Preferences, 112–113
suboptimal, 11 Preparation, 313
Performance evaluation, 352–353 Prerequisite Tree (PRT), 88, 94f
appraisals, 385–386 Prescriptive theory, 78
alternatives to, 388–393 Prestige, 73
criticisms of, 386–388 Prevention costs, 143f
Performing stage, of group development, 289 Preventive action, 42
Personal change, 250f Prince, J. B., 388
Personal mastery, 379 Prioritization matrices, 256–258
Personalized response type, 332–333 Privity of contract, 26
PERT. See Program Evaluation and Review Problem resolution, 217
Techniques Processes, 50
Peters, Tom, 215, 377 adaptable, 59
Physical constraints, 74 analysis of, 158, 162
Physiological needs, 365 appraisals, 390
PIMS. See Profit Impact of Market Strategy approach, 44
Plan-Do-Check-Act (PDCA), 82, 250, 356, audits, 214, 236
376, 395 baseline, 295, 297–298
Plan-Do-Study-Act (PDSA), 35, 55, 70, 82, capability studies, 200–207
376 how to perform, 200–202
Planned changes, 193f indexes, 204–207
Planning. See also Integrated planning; statistical analysis of data, 202–204
Strategic planning chemical, 164
quality, 11 definition, 295–296
tactical, 315 top-level, 285
vendor, 233–234 drivers, 324–333
of quality audits, 216–221 correlation analysis, 324–326
Plastics, GE, 53 designed experiments, 332–333
Poka yoke. See Fool-proofing least-squares fit, 326–327
Policies, 74 regressional analysis, 324–326
constraints, 79 residuals, 330–331
deployment, 315 dysfunctional symptoms and diseases,
strategy and, 50 255t
Population, 155 improvement, 76–77
mean, 156t teams, 238, 242
Possibilities-based strategic planning, lead time, 308
72–74 logical thinking, 88–89
Post-audit activities, 220–221 map, 296f, 308, 337
Post-award surveillance, 234–235 scrap rates, 260t
Power sources: service, 164
of manager, 364 special, 236–237
mobile, 1 tampering, 198–199, 198f
PPI. See Pareto Prioritization Index WIP, 207, 224, 308–309

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