Page 486 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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Gantt charts, 272–273, 272f Hierarchy of needs (Maslow), 369–370, 371f,
GAO. See General Accounting Office 396
Garbage-in, garbage-out (GIGO), 146 High technology industries, 10
GE. See General Electric Histograms, 158
GE Capital, 351 Homogenous preferences, 112
General Accounting Office (GAO), 51 Honeywell, 52
General Electric (GE), 53, 263 Horizontal organization structures, 10–12
Generally accepted accounting procedures Hostility, 253
(GAAP), 102 House of quality, 316, 316f
Generations, of management, 378–379 Human factors engineering, 342
Geometric dimensioning, 361 Human machinations, 96
GIDEP. See Government Industry Data Human resources, 43
Exchange Program management of, 363–365
GIGO. See Garbage-in, garbage-out motivation theories and principles,
Goals, 247, 394–395 367–371
achieving, 395 styles, 375–380
conditions, 80–82, 80f Humanity, 37
stretch, 267 Hygiene theory, 356, 370, 371f, 396
Goal, The (Goldratt), 75, 90
Godfrey, A. Blanton, 42 I
Goldratt, Eliyahu M., 75, 77, 80, 98, IBM, 393
104, 258 Identification:
Critical Chain and, 94–95 of barriers, 72
DBR and, 90 of customers, 110–113
logical thinking process and, 88–89 of materials, 224
Government Industry Data Exchange Pro- of needs, 384f
gram (GIDEP), 233 of status, 224
Granite Rock, 393 of system’s constraint, 82, 258–259
Green Belts, 56, 357 Ideology, 6
Greenman v. Yuba Power Products, Inc., 18 Impact on society, 50
Groups. See also Subgroups; Teams Implementation phase, 316
focus groups, 127–128 Improve stage:
maintenance roles, 290, 291t failure modes, 340–348
stages in development, 288–289 new operating and design conditions,
task roles, 289–290, 291t 337–340
Gryna, F. M., 11, 17, 139, 143 Improvement, 45. See also Continuous
Guidelines for Auditing Quality Systems, improvement
211 process, 76–77, 242
Guttman format, 120 quality, 20
In-process observation, 217
H Inadvertent errors, 341–342
Happenstance data, 323, 331 Incentive, 370
Hard data, 43 Incentive pay, 356
Harrington, H. J., 298 Incident Classification System, 124
Harry, M., 262 Incidental characteristics, 224
Headquarters, 10 Independent variable, 319
Herzberg, Frederick, 356, 370, 371f, 396 Individuals control charts, 171–176

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