Page 489 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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Matrices (Cont.): Mine Safety and Health Administration, 24
prioritization, 256–258 Minor characteristics, 224
requirement, 317 Mintzberg, H., 10
summary, 257f, 258 Mission statements, 67
Matsushita electric industrial company, Misuse, 28
67–68 Mixture, 194–195, 194f
Maturity, 132 Mobile power sources, 1
MBWA. See Management by wandering Mode, 156t
around illustration of, 157f
McGregor, Douglas, 369, 370–371, 377, 396 Monument, 312
Mean, 156t Motivation theories and principles:
illustration of, 157f hierarchy of needs, 369–370, 370f
Measure stage: hygiene theory, 370, 371f
definitions, 301–303 theories X, Y, and Z, 370–371
metric definition, 295, 296–297 Motorola, 52
process baseline, 295, 297–298 Movement analysis, 338
process definition, 295–296 Moving control limits, 179
Measurement, 45 Moving range charts, 171–172
of constraint management, 99–102 MPG. See Managing Personal Growth
of dispersion, 156t Muda (waste), 39
DMADV, 54, 55t, 262–263, 285 Multiple linear regression, 327
DMAIC, 54, 55t, 70, 252, 262–263, 285, 376 Multiple R, 327
effectiveness, 353 Multitasking, 96, 310
financial, 99–102 Mutually beneficial supplier relationships,
individual, control charts for, 17–22 45
levels of, 298–300 MySpace, 71
of location, 156t
performance methodology, 284 N
reliability and validity, 300 National Institute of Standards and Technol-
of results, 62 ogy (NIST), 46, 133
scales, 299f Natural tolerance, 205
of shape, 156t Navy, U.S., 133
systems analysis, 295, 298–303 NB. See Negative Branch
Median, 156t Necessary conditions, 80–82
illustration of, 157f hierarchy of, 80f
Medical Systems, GE, 53 Needs:
Membership, 10 of customers, 107–128
Mental models, 379 hierarchy of, 369–370, 370f, 371f, 396
Mentoring, 252, 398 identifying, 384f
Methodology, 54–55 Negative Branch (NB), 88, 91f
Metrics: Negligence, 24, 27
definition, 295, 296–297 Net profit (NP), 101
organizational, 140–142 Net sales, 147
Metronome, 311 Network charts, 273–276
Micromanagement, 378 The New Economics for Industry, Government,
MIL-STD 105, 33 Education (Deming), 77

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