Page 493 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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Quality, audits (Cont.): Range, 156t
reporting process, 219–220 Range control charts, 165–167, 204
steps in conducting, 218–219 moving, 171–172
surveillance, 217 Ranking questions, 120
systems, 214 Rating:
third-party, 215–216 questions, 120
two-party, 215 scales, 388
types of, 212–216 schemes, 235–236
capability, vendor, 230–233 Ratio scales, 299–300
conformance, 22 Rational subgroup, 163–164
costs, 142–149, 383–385 Reasonable risk, 27
councils, 21 Recognition, 353–356
culture, 139–149 Red Bead experiment, 161–162, 162f, 361
cost of quality, 142–149 Reengineering, 39
organizational metrics, 140–142 Reeves, M., 71
curve line, 107 Regression analysis, 324–326
evolving view of role, 60f interpretation of computer output for,
first, 36 328–329
function, 17–29 Regulatory issues, 24
environmental issues relating to, 28–29 Relationship management, 117
resource requirements and, 381–398 Relative strengths and weaknesses, 83
improvement, 20 Reliability, 300
internal surveys, 218 Repeatability, 301, 302f
ISO 9000 series and, 41–45 Repeating patterns, 192f
management system, 43 Replacement, 313–314
perceived, 22 Reporting, 5, 11
performance, 230 for quality audits, 219–220
planning, 17 Reproducibility, 301, 302f
tactical, 315 Requirement matrix, 317
within traditional organization, 20f Research, academic, 133
work elements, 21t Residuals, 330–331
Quality control (QC), 20, 215 Resources, 50, 281
total, 36–41, 415 constraints, 79
vendor, 230 human, 43, 373–380
wheel of, 18–19f management, 45
Quality Cup Award, 133 professional development, 393–395
Quality function deployment (QFD), 132, requirements:
308, 315–317 coaching, 395–398
Quality Handbook (Juran), 20 identifying needs, 384f
Quality Management Principles, 44 to manage quality function, 381–398
performance evaluations, 385–393
R Response cycle time, 332–333
R square, 329 Results criteria (EFQM), 50–51
The Race (Goldratt and Fox), 90 Return on investment (ROI), 86, 101
Random looking, 192 Reward, 353–356
Random sampling, 164 Rewarding employees, 62

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