Page 497 - The Handbook for Quality Management a Complete Guide to Operational Excellence

484 I n d e x

U Virginia Beach Ambulatory Surgery Center,
u charts, 181–186 393
UCL. See Upper control limit Visionary style, of strategic planning, 71
Uncaused variation, 193
Undocumented quality systems, 211 W
Union of Japanese Scientists and Engineers Waivers, 226
(JUSE), 48 Waste, 39
Universal, 63 Welch, Jack, 53, 254
Upper control limit (UCL), 162 Wheel of quality control, 12–13f
UPS, 71 Willborn, 212, 217
Willful errors, 343–344
V Wilson, P. F., 221
Values, 40 WIP. See Work-in-process
abstract, 69 Womack, J. P., 380
customers and, 40 Work:
of organization, 69 breakdown structure, 268
of scatter diagrams, 326f de-skilled, 7–8
statements, 67 flow, 11
stream analysis, 307–314 instructions, 221–223
Variability, 300 standardization of, 339
Variable control charts, 165–176 Work-in-process (WIP), 224, 261, 308–309
Variation, 35, 162. See also Process variation World War II, 33
uncaused, 193
Velocity, 308 X
Vendors: X charts, 171–176
constraints, 79 Xerox, 131
evaluation checklist, 232f XM satellite radio, 71
quality:
capability, 230–233 Y
control, 230 Yes/no questions, 120
planning, 233–234 Yoji Akao, 318
rating schemes, 235–236
Verify stage: Z
performance evaluation, 352–353 Zero-or-one situation, 81
recognition and reward, 353–356 Zones, 195–196
training, 356–361 lines, 196f

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