Page 496 - The Handbook for Quality Management a Complete Guide to Operational Excellence
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482 I n d e x I n d e x 483
Systems. See also Business-integrated quality Tests:
systems ATE, 85–86
analysis, 295, 298–303 conducting, 73
audits, 214 designing, 72–73
as chains, 77–78 running, 195–196
complaint and suggestion, 113–114 Theories X, Y, and Z, 370–371, 396
constraints, 74, 83–84, 259 Theory of constraints (TOC), 74–104, 258
corrective action, 233 project selection using, 258–262
EMS, 28 systems approach, 75–76
Incident Classification System, 124 3rd generation management, 378–379
management, 74, 75–76 Third-party audits, 215–216
optimization, 76–77 Thought revolution in management, 36
process improvement and, 76–77 Threats, 69–70
quality management, 43 Throughput, 100–104
of reward, 353–356 TOC. See Theory of constraints
thinking, 76, 379 Tolerancing simulation, 361
undocumented, 211 Top-level process definition, 285
Systems-focused approach, 45 Tort, 27
law, 27
T Total costs, 284f
Tactical quality planning, 315 Total design method (TDM), 126
Taguchi, G., 200, 333 Total quality control (TQC), 35–41, 415
Taiichi Ohno, 39 Total quality costs, 143f
Takt, 311 Total quality management (TQM),
Tampering, 198–199 51–52
Task-based training, 356–357 Toyota Production System, 39
Task roles, 289–290, 291t TQC. See Total quality control
Taylor, Frederick, 6, 11, 33, 75, 77 TQM. See Total quality management
TDM. See Total design method Traditional organizations, 6, 10. See also
Teams: Functional/hierarchical structure
formation, 285–292 bureaucratic model of, 37
common problems, 290t chain of command and, 11
counterproductive group roles, 292, customer-focused organizations compari-
292t son, 61t
dynamics management, 287–288 quality within, 20f
management, 292 Train-the-trainer method, 200
productive roles, 289–290 Training, 55–56, 248, 356–361
stages in group development, 288–289 requirements, 245
learning, 380 Transaction-cost theory, 5
process improvement, 238, 242 Transfer agents, 108–109
Technical assistance, 230 Transition Tree (TT), 88, 94f
Technique errors, 342–343 Transparency, 339
Technology: TT. See Transition Tree
advances, 245 Tuckman, Bruce W., 289
high, 10 “20 Quality Elements,” 43
transaction-cost theory and, 5 Two-party audits, 215
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