Page 485 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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European Foundation for Quality Manage- Fishbone diagram. See Cause-and-effect dia-
ment (EFQM), 49 gram
European Foundation for Quality Manage- Fitzsimmons, C. F., 391, 392
ment Award, 133 5S’s (Lean concept), 338–339
European Quality Award, 49–51 Five Focusing Steps, 82–85
Evaluation: Five key disciplines, 379–380
CASE, 233 Flattened hierarchies, 59
checklist, for vendors, 232f Flow, 308
performance, 352–353 Flowcharts, 295–296, 337
appraisals, 385–393 FMEA. See Failure mode and effects analysis
PERT, 273, 276 Focus, 10, 54
product, 234 Focus groups, 127–128
retrospective, of control charts, 194 Food and Drug Administration (FDA), 249
of supplier, 141 Fool-proofing, 341–342
Evaporating Cloud (EC), 88, 90f Football team analogy, 76
Events, 182 Ford, Henry, 7, 68
EWMA charts, 175 Ford Motor Company, 18
Exam questions, of simulated certification, Formal audit reports, 219–220
416–454 Forming stage, of group development, 289
Exciters, 298 Forsha, H. I., 250
Executive coaching, 398 Fortune 500, 12
Exploitation, of system’s constraint, Fortune magazine, 133
83, 259 4th generation management, 378–379
External customers, 108 14 points management theory, 34–36
External failure costs, 143f Fourth Generation Management (Joiner), 378
External roadblocks, 249 Fox, R. E., 90
External steps, 339–340 Freak patterns, 190, 190f
Extrapolation, 321 FRT. See Future Reality Tree
Functional/hierarchical structure, 6–8
F Fundamental learning unit, 380
Facebook, 71 Funnel experiment, 360
Factual approach, to decision-making, 45 Funnel rules, 199, 199f
Failure costs, 143f Future Reality Tree (FRT), 88, 91f
Failure modes, 340–348
Failure mode and effects analysis (FMEA), G
344–348 GAAP. See Generally accepted accounting
FDA. See Food and Drug Administration procedures
Federal Quality Institute, 133 Galvin, Bob, 52
Feigenbaum, A. J., 36 Games:
Felkins, P. K., 353 “Beer Game,” 360
Field experiment, 113 “Card Drop Shop,” 360–361
The Fifth Discipline (Senge), 76, 78 closure and, 360
Fill-in-the-blank questions, 120 competency base and, 360
Financial constraints, 79 conflict and, 360
Financial measures, 99–102 contrivance and, 360
Finished goods, 225 control and, 360
1st generation management, 378 instructional, 359–361

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