Page 479 - The Handbook for Quality Management a Complete Guide to Operational Excellence
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Appraisals: Awards:
costs, 143f Best Plant’s Award, 133
customer-supplier, 389–390 Deming Prize, 48–49, 133
performance, 383–384 European Foundation for Quality Manage-
alternatives to, 388–393 ment Award, 133
criticisms of, 386–388 European Quality Award, 49–51
process, 390 Malcolm Baldrige National Quality Award,
Area under standard normal curve, 407–411 37t, 45–48, 46f, 51, 52, 133
Arrow diagrams, 273–275 post-award surveillance, 234–235
ASQ. See American Society for Quality pre-award audit, 217
Assessment, organizational, 139–149 pre-award survey, 231
Assignable causes, 163 Quality Cup Award, 133
Association, 194
ATE. See Automated test equipment B
Athey, Thomas H., 77–78 Barriers:
Aubrey, C. A., 353 to change, 249–250
Audits, quality, 211–226 identifying, 72
auditor qualifications, 217–218 “Beer Game,” 360
book results, 213t Benchmarking:
characteristics and, 223–226 analysis and, 132
conducting, 216–221 benefits of, 131
desk, 216 competitive, 131
internal, 215 failed efforts of, 134–136
internal quality surveys and, 218 getting started with, 132–134
planning, 216–221 Benneyan, J. C., 386
post-audit activities, 220–221 Best Manufacturing Practices, 133
pre-award, 217 Best Plant’s Award, 133
process, 214, 236 Bias, 301, 301f
product, 212–213 selection, 114
process, and materials control, Big project approach, 38
221–223 Black Belts, 54, 263, 352
reporting process, 219–220 Blanchard, Ken, 78
surveillance, 217 Body of Knowledge, ASQ, 416
systems, 214 Bonsignore, Mike, 53
third-party, 215–216 Book audit results, 213t
two-party, 215 Boss-less performance review,
types of, 212–216 391–393
Auditor qualifications, 217–218 Bossidy, Larry, 53
Austin, N., 377 Bottleneck, 84
Autocratic management style, 377 Boundary positions, 114
Automated test equipment (ATE), Boy Scout analogy, 90
85–86 Brainard, E. H., 232
Automation, 342 Brassard, M., 256
Automotive Industry Action group (AIAG), Breach of warranty, 24
345, 347t Breakthrough phase, 316
Average control charts, 165–167, 166t Breakthrough strategy, 262
Average run length, 174 Brookfield, D., 396
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