Page 60 - The Handbook for Quality Management a Complete Guide to Operational Excellence

46 B u s i n e s s - I n t e g r a t e d Q u a l i t y S y s t e m s A p p r o a c h e s t o Q u a l i t y 47

Baldrige criteria for performance excellence framework
a systems perspective

Organizational profile:
environment, relationship, and strategic situation

2 5
Strategic Workforce
planning focus
1 7
Leadership Results

3 6
Customer Operations
focus Focus

4
Measurement, analysis, and knowledge management

Figure 3.2 The Baldrige model of management.

importance of each item in the Baldrige model. Applicants must address a
set of examination items within each of these categories. Heavy emphasis is
placed on business excellence and quality achievement as demonstrated
through quantitative data furnished by applicants. These criteria are inte-
grated into a model of management, as shown in Figure 3.2.
Each written application is evaluated by members of the board of
examiners. High-scoring applicants are selected for site visits by a panel
of judges who recommend award recipients to the Secretary of Commerce
from among the applicant sites visited. Applicants receive a written feed-
back summary of strengths and areas for improvement in their quality
management. The American Society for Quality (ASQ) assists in the
administration of the examination process.
The board of examiners is comprised of quality experts selected from
industry, professional and trade organizations, universities, government
agencies, education and health care organizations, and from the ranks of
the retired. Those selected meet the highest standards of qualification and
peer recognition. Examiners must take part in a preparation program
based upon the criteria, the scoring system, and the examination process.
Each fall applications are solicited from quality experts to serve as exam-
iners for the following year.

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