Page 62 - The Handbook for Quality Management a Complete Guide to Operational Excellence

48 B u s i n e s s - I n t e g r a t e d Q u a l i t y S y s t e m s A p p r o a c h e s t o Q u a l i t y 49

• Control
• Quality assurance
• Effectiveness
• Future plans
Upon completing the audit, the subcommittee reviews their findings
with the Deming Prize committee. The committee’s goal is to determine
whether the applicant applied the principles advanced by Dr. Deming to
maximum benefit in their organization. Score sheets are used only in the
preliminary stage. At the committee evaluation stage a discussion takes
place regarding how well the Deming principles were used to support the
organization.
The use of statistical quality control methods is evaluated in detail. The
committee’s focus is on the proper use of statistical principles as an aid to
management decision making. The use of data and proper statistical analy-
sis in decision making is evaluated at all levels of the organization.
Each year the Deming Prize committee and the application prize sub-
committees select those organizations and individuals that display meri-
torious application of Deming’s principles. In November of each year
winners are announced in an elaborate ceremony. There are no limits on
the number of Deming Prizes that can be awarded in a given year. Thus,
there is no “competition” in the Baldrige sense. Instead, organizations are
evaluated against the standard set by Deming’s principles.

European Quality Award
The European Foundation for Quality Management (EFQM) was founded
in 1988 “to enhance the position of European organizations and the effective-
ness and efficiency of organizations generally by reinforcing the importance
of quality in all aspects of the organization’s activities and stimulating and
assisting the development of quality improvement.” The European Quality
Prizes and European Quality Award were created by EFQM in 1991 to
recognize and reward organizations that demonstrated a superior com-
mitment to quality. Each year several European Quality Prizes are awarded
to organizations that show their implementation of TQM has contributed
significantly to their success over a period of years. The best of all the
prize winners receives the coveted European Quality Award, recognizing
them as “the most successful exponent of Total Quality Management in
Europe.” Figure 3.3 illustrates the EFQM model.
Applications are assessed and scored on a scale of 0 to 1000 points.
According to the EFQM model the enablers on the left produce the results
shown on the right. Leadership drives Policy and Strategy, People Man-
agement, and the management of Resources, which feed into Processes.
Customer Satisfaction, People Satisfaction (employees), and Impact on

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