Page 61 - The Handbook for Quality Management a Complete Guide to Operational Excellence

48 B u s i n e s s - I n t e g r a t e d Q u a l i t y S y s t e m s A p p r o a c h e s t o Q u a l i t y 49

The focus of the Baldrige Award is enhancing competitiveness. The
award criteria reflect two key competitiveness thrusts: (1) delivery of
ever-improving value to customers; and (2) improvement of overall
operational performance. The award’s central purpose is educational—
to encourage sharing of competitiveness learning and to “drive” this
learning, creating an evolving body of knowledge, nationally (Reimann
and Hertz, 1993).

Deming Prize
The potential impact of the methods of Dr. W. Edwards Deming on Japan’s
economic success was recognized early on by the Union of Japanese Sci-
entists and Engineers (JUSE). In 1951, JUSE passed a resolution to institute
the Deming Prize in recognition of Dr. Deming’s contributions to the
cause of industrial quality control. The Deming Prize Committee issues
awards for three categories (Sheridan, 1993):
• The Deming Prize for Individual Person is awarded to an indi-
vidual who shows significant achievement in the theory or appli-
cation of quality control.
• The Deming Application Prize is awarded to an enterprise that
achieves the most distinctive improvement of performance through
the application of statistical quality control. This award is further
broken down into the Deming Application Prize for Small Enter-
prises and the Deming Application Prize for Division.
• The Deming Application Prize for Overseas Companies is awarded
to an overseas company that displays the meritorious implementa-
tion of TQM.
Applicants must submit a detailed description of their TQM process.
The report is reviewed by the application prize subcommittee consisting
of professors and quality experts employed by nonprofit organizations
and government entities (not corporations). If the subcommittee believes
that the application warrants further review, a series of on-site audits are
scheduled. The audits are performed by members of the subcommittee.
The areas examined are:
• Policy

• Organizational design
• Education/training
• Information
• Analysis
• Standardization

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