Page 69 - The Handbook for Quality Management a Complete Guide to Operational Excellence

56 B u s i n e s s - I n t e g r a t e d Q u a l i t y S y s t e m s

starts at the top, with training of key management as Six Sigma
Champions. At the executive-level, they steer the program to achieve
strategic objectives. At operational levels, they allocate resources to
project teams, providing the authority, resources, and the far-reaching
appreciation of business needs necessary for project success. Once
Champions have been trained, and project selection criteria has
been established, Black Belts are trained just in time in the applica-
tion of DMAIC, including change management skills, problem
solving, statistical and lean principles, and methods. Green Belts are
selected from critical process areas, and trained to serve as process
experts on specific process improvement projects.

The ultimate goal is data-driven decision making at all levels of the
organization, focused on benefits to their three stakeholder groups:
customers, shareholders, and employees.

03_Pyzdek_Ch03_p031-056.indd 56 10/29/12 5:57 PM