Page 236 - The McKinsey Mind

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Implementation Lessons 211

Chapter 6. Managing Your Team
Selection 128
Consider not just demonstrated ability, but potential
ability 131
Appreciate the value of diversity 132
Apply structure to recruiting efforts 134
Communication 137
Remember that you have two ears and only one
mouth 138
It’s not just what you say, it’s how you say it 139
Overcommunication is better than under-
communication 140
Bonding 143
Spend time together (but not too much) 144
Reward well 146
Development 149
Set high expectations 150
Evaluate regularly, and make it balanced 151

Chapter 7. Managing Your Client
Obtaining Clients 160
Identify the client 162
Create a pull rather than a push demand 162
Maintaining Clients 165
Create involvement opportunities 166
Retaining Clients 168
Share and then transfer responsibility 169
Make the client a hero 170