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                                              INDEX

















                     Academic Universe, 201–2         Boisvert, Roger, 113
                     Accenture, 81                    Bonding (within teams), 143–49
                     Acorn Systems, 146               Boss look good, making your, 175
                     Active listening, 61–62, 69–70   Brainstorming, 16–17
                     Africa.com, 8                    Brockett, Francesca, 70–71
                     Almanac of Business and Industrial  Bryan, Lowell, xii
                           Financial Ratios, 190      Buchsbaum, Bob, 36–37, 89
                     Alumni, defined, xvii            Burnham, Ciara, 106, 128
                     American Tally Statistics & Rank-  Bush, George W., 161
                           ings for 3,165 Cities, 195  Business need, xiv
                     Analysis. See Designing the analy-  Business Rankings Annual, 194,
                           sis; Framing the problem;        195–96
                           Interpreting the results   Business.com, 192
                     Analyst reports, 189             Buy-in, achieving, 116–24
                     Analytical ability, 32              and prewiring, 117–21
                     Anderson, Steve, 146                and tailoring, 121–22
                     Arthur, King, 99–100
                     Assistants, 175–76               Client(s), xvii, 159–72
                                                         as hero, 170–71
                     Baker Library Industry Informa-     identifying, 162
                           tion Guides, 203              involvement opportunities for,
                     Barasky, Alan, 139                    166–67
                     Bennett, Jim, 79, 96–97, 131        limitations of abilities of, 97–99
                     Berra, Yogi, 85                     maintaining, 165–68
                     Best practices, 52–53               making realistic promises to,
                     “Big picture,” getting the, 33–34     161




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