Page 305 - The New Gold Standard

About the Author

Dr. Joseph Michelli is an organizational consultant and
the chief experience officer of The Michelli Experience.
He has dedicated his career to studying successful busi-
nesses, both large and small. Prior to The New Gold
Standard, Dr. Michelli authored the Wall Street Journal,
BusinessWeek, and USA Today best seller The Starbucks
Experience: 5 Principles for Turning Ordinary into Extra-
ordinary. Additionally, he coauthored When Fish Fly:
Lessons for Creating a Vital and Energized Workplace with
John Yokoyama, the owner of the World Famous Pike
Place Fish Market in Seattle.
Dr. Michelli transfers his knowledge of exceptional
business practices through his keynote speeches and
workshops. These informative and entertaining presen-
tations, which are provided by Dr. Michelli and his as-
sociates, focus on the skills necessary to

D Create meaningful customer experiences

D Drive employee and customer engagement

D Enhance a commitment to service excellence

D Create quality improvement processes

Copyright © 2008 by Joseph A. Michelli. Click here for terms of use.