Page 306 - The New Gold Standard

D Increase employee morale

In addition to dynamic keynote presentations offered glob-
ally, The Michelli Experience offers

D Consultation on the development of optimal
customer and employee experiences
D Service excellence training

D Enhancement of staff empowerment

D Leadership team development services
D Group facilitation and team-building strategies

D Creation of customer and employee engagement
measurement processes

D Customized management and frontline training
programs

Dr. Michelli is eager to help you bring The New Gold Stan-
dard fully to life in your business. He can be reached through con-
tact information on his Web site, www.themichelliexperience.
com, or by calling either (719) 473-2414 or (888) 711-4900
(toll free within the United States).

Visit yournewgoldstandard.com for interviews with the presi-
dent, founders, and corporate executives from The Ritz-Carlton
Hotel Company; resources; podcasts; and an interactive blog.