Page 167 - The Six Sigma Project Planner
P. 167
Create a Future State Process Map
Use the benchmarking findings to develop the design for new process. Using the icons
shown in Error! Reference source not found.Worksheet 65, draw process maps
describing possible future states of the business process. How does the future process
deliver value to the customer? What is the flow of the process? Use additional pages if
necessary.
Figure 25. Example of a Future State Process Map
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