Page 27 - The Six Sigma Project Planner
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Worksheet 3. Six Sigma Project Evaluation Guidelines
Sponsorship
Score Interpretation
9 Director-level sponsor identified, duties specified, and sufficient
time committed and scheduled in advance
3 Director-level sponsor identified, duties specified, and sufficient
time committed but not scheduled
1 Willing director-level sponsor who has accepted charter
statement
0 Director-level sponsor not identified or sponsor has not accepted
the charter
3
2.0 Stakeholder Benefits
“Tangible and verifiable benefits for a major stakeholder”
2.1 Stakeholder: External Customer
2.1.1 Customer Satisfaction
Score Interpretation
9 Substantial and statistically significant increase in overall
customer satisfaction or loyalty
3 Substantial and statistically significant increase in a major
subcategory of customer satisfaction
1 Substantial and statistically significant increase in a focused area
of customer satisfaction
0 Unclear or no customer satisfaction impact
3
Several stakeholder benefit categories are shown in section 2. At least one stakeholder benefit category is required.
Show benefit scores for each category. Then use your judgment to determine an overall benefit score for the project.
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