Page 14 - The Starbucks Experience

Acknowledgments

Prouty, Rob Graf, and David Hood. And I want to express
my deep appreciation to Dr. Terry Paulson for his incredible
mentorship and support.
On the personal side, I have so many people to thank that
I will invariably miss some names, but I will never forget each
of their contributions. I am in debt to a number of people
who got this project off on the right foot. They include Dr.
Pat Bernstein, with whom I discussed early ideas for the book,
my former personal assistant, Mimi Conwell, and my initial
researcher, Mary Pierce. Martha Jewett, my literary agent, not
only nurtured this book through its sale to McGraw-Hill, but
has also been my confidant, cheerleader, honest critic, and
friend. Martha is a voice of inspiration in troubled times.
Martha also partnered with my amazing publishing attorney,
Lloyd Rich, to ensure that all the legal t’s were crossed and
the i’s were dotted. Donya Dickerson and the great Jeffrey xiii
Krames at McGraw-Hill masterfully did what few editors
can: they shaped this work and directed it squarely to the
market I most wanted to reach. Their timely and insightful
comments took this manuscript to the next level.
Countless others have read this book in its various itera-
tions, adding a part to the final product, not the least of
which have been Nora Michelli, Heidi Newman, Judy Sten-
ftenagel, Judy Dreis, Alice Manning, and Ruth Mannino.
Artistically, the genius of Anthony Landi, Terry Moore, and
Heather Sams cannot go unnoticed. Jack Heffron’s work on
the Reader’s Guide reflects his rare talent for turning ideas
into learning opportunities. For that, I am thankful.
In truth, this book should reflect the names of two
authors. The energy and lifeblood is that of Lynn Stenfte-
nagel. Lynn, my assistant and office manager, has inter-
viewed, researched, edited, rewritten, compiled, cried over,