Page 26 - The Voice of Authority

consider such information
Leaders understand the essential? Why do people
difference between the withhold information from
volume of communica- each other? How do you en-
tion and its significance. courage cross-functional
communication and create
compelling conversations?
Finally, you’ll consider how best to communicate both
routine and sensitive messages––and the difference that
structure, phrasing, timing, connection, and context make
to getting others to accept your ideas and cooperate to
make things happen.
And if you’re already communicating well, congratula-
tions. In that case, use these strategies to solidify relation-
ships when the inevitable crisis occurs. Until then, con-
tinue to communicate with confidence®, knowing that’s
the key to a productive, engaged team that gets things
done.

14 The Voice of Authority