Page 41 - The Voice of Authority

chapter 2

Is It Complete?

People will connect the dots in the
most pathological way possible.
—Jeanie Daniel Duck
The Change Monster

eaders often get so busy analyzing, problem solving,
questioning, coordinating, deciding, and delegating
Lthat they fail to communicate what’s going on to
those standing on the sidelines. They tell too little too late.
And in the absence of information, people get their facts
from whatever faucet is leaking—whether accurate or not.
As a leader, your silence doesn’t mean the conversation
stops; it just means you have no input.
Pop quiz here:

In the first 24, 48, or 72 hours after the terrorist at-
tack on 9/11/2001, where did you spend all of your
waking hours? (In front of the TV?)
Where was your attention during hurricanes Katrina
and Rita? (Listening to TV or radio or reading Inter-
net updates?)

How frequently do you read or listen to the details of
a scandal, death, or murder case that has nothing to

Is It Complete? 29

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