Page 292 - How Great Leaders Build Abundant Organizations That Win

APPENDIX
ity persists. Great leaders move away from hostility and intolerance toward
multi culturalism through problem solving, listening, curiosity, diversity, and
compassion and by bringing creativity, pleasure, humor, and delight into their
organizations.

Summary: Leadership Actions to Foster Delight
• • See and test the connection between employee delight and customer
loyalty.
• • Find ways to delight yourself at work and encourage your employees to find
delight through creativity, pleasure, humor/playfulness, and civility

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