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CHAPTER 4






                                              Water Loss Management


                                               in the United States and



                                             Internationally—What is


                                              Necessary to Control the



                                                     Water Loss Problem?





                    Reinhard Sturm

                    Julian Thornton
                    George Kunkel, P.E.






               4.1 Introduction
                    Water loss is a chronic, and often severe, global problem; spanning from highly devel-
                    oped countries with extensive infrastructure to developing countries with limited
                    resources. Climate change, drought, and water shortages, often occurring in arid or
                    semiarid regions of expanding population, are having an increasing impact on water
                    supplies and water is becoming a limiting factor for economic growth and environmen-
                    tal sustainability. Given this stark reality, it is inconceivable that most countries do not
                    require reliable tracking of water supplies and losses. Commonly heard justifications
                    from water utility managers for their inaction are a perceived lack of resources and the
                    burden of many other priorities of system operation. Some utilities downplay their
                    losses out of fear of public resentment, especially in cases where the utility is asking the
                    customer to conserve water or pay higher rates or tariffs. In areas with limited water
                    audit regulations, some utility managers distort their true losses on paper using “pencil,”
                    audits that are not scrutinized by outside authorities. Most of these practices, however,
                    are merely a reflection of the lack of a regional or national agenda for water loss control
                    for these utilities.

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