Page 68 - Well Control for Completions and Interventions

Introduction and Well Control Fundamentals 59

errors, e.g., confirmation bias and task fixation, often due to inade-
quate comprehension of the problem.
3. Understand workplace, personal, and interpersonal factors affecting
decision-making:
a. develop decision-making skills relevant to Well Operations
environments
b. recognize the situations where a decision is needed
c. recognize where different approaches to decision-making are
appropriate
d. identify personal role and contribution in making decisions
e. recognize where bias, such as group think, and other factors may
result in poor decisions.

1.1.12.3 Communication
The exchange (transmission and reception) of information, ideas and beliefs, by
verbal and nonverbal methods.
Learning objectives
1. Describe the characteristics of effective communication.
2. Recognize the personal, interpersonal, and workplace factors that can
impair effective communication.
3. Explain the difference between an instruction/order and a dialogue,
and recognize where each is appropriate.
4. Practice the importance of timely and effective feedback appropriate to the
operational situation, e.g., in ensuring an instruction has been understood.
5. Recognize situations where different types of communication are appropri-
ate, e.g., radio communication, briefing and de-briefing, and shift
handovers.
6. Develop communication skills relevant to Well Operations
environments:
a. creating a clear message (how, what, where, why, when, who)
b. delivering a clear message
c. effective listening skills and seeking clarification
d. tuning in to nonverbal responses
e. being appropriately assertive for the situation (delivering and
receiving communication)
f. seeking and providing feedback and confirmation of
understanding
g. avoiding jumping to conclusions in critical time-pressured
situations.