Page 125 - Using the Enneagram System to Identify and Grow Your Leadership Strengths and Achieve Maximum Success

102 What Type of Leader Are You?

developing strategies and operational capability to leverage your
organization’s strengths and address its vulnerabilities.

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COMPONENT 3: KNOWING THE CUSTOMERS This involves under-
standing the expectations and needs of your customers; thinking
of customers in terms of classes and segments in order to allocate
resources effectively; anticipating the impact of internal and exter-
nal changes on the customers’ business and adapting services or
products accordingly; responding proactively to customers’ chang-
ing business needs; and developing new services or customers in
areas that will contribute to the strategic growth of your business.

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Know the Business: The Organization

COMPONENT 4: KNOWING THE STRUCTURE, SYSTEMS, AND PEOPLE
This requires grasping the organization’s values, strategies, struc-
ture and flow of work, culture and subcultures, functions of dif-
ferent divisions, and communication and reward systems; knowing
how to get things done through both formal and informal chan-
nels; developing internal systems and processes that have the
greatest positive impact on customer satisfaction and the achieve-
ment of financial objectives; creating an organizational infrastruc-
ture and developing an employee talent base to support current,
medium-term, and long-term growth; understanding and sup-
porting key policies, practices, and procedures, and following
these in most instances, using shortcuts when necessary; and rec-
ognizing your interdependence with functional areas outside your
own work unit.

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