Page 471 -

Chapter 11

Queuing Models

11.1 Structure of a Queuing System 11.5 Economic Analysis of Queues
Single-Channel Queue 11.6 Other Queuing Models
Distribution of Arrivals
11.7 Single-Channel Queuing Model with Poisson
Distribution of Service Times
Arrivals and Arbitrary Service Times
Steady-State Operation
Operating Characteristics for the M/G/1 Model
11.2 Single-Channel Queuing Model with Poisson Constant Service Times
Arrivals and Exponential Service Times
11.8 Multiple-Channel Model with Poisson Arrivals,
Operating Characteristics
Arbitrary Service Times and No Queue
Operating Characteristics for the Dome Problem
Operating Characteristics for the M/G/k Model
Managers’ Use of Queuing Models
with Blocked Customers Cleared
Improving the Queuing Operation
Excel Solution of the Queuing Model 11.9 Queuing Models with Finite Calling
Populations
11.3 Multiple-Channel Queuing Model with Poisson
Operating Characteristics for the M/M/1 Model
Arrivals and Exponential Service Times
with a Finite Calling Population
Operating Characteristics
Operating Characteristics for the Dome Problem
11.4 Some General Relationships for Queuing
Models

Learning Objectives By the end of this chapter you will be able to:
l Explain the principles of queuing

l Apply the more common queuing models

451

Copyright 2014 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has
deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.