Page 173 - Anne Bruce - Building A HIgh Morale Workplace (2002)

Engendering Hope, Trust, Faith, and Belief ... 153

experience seems solid evidence that eBay’s culture of trust and
faith in people makes good business sense.

Tell Your Employees They’re Trustworthy—and Mean It
By trusting your employees, you’ll be sending them a strong
message that says, “I believe in you and I respect you.” Further,

it suggests that you have faith in their abilities and competen-
cies and that you believe they’ve got what it takes to do the job
successfully and that they’ll do the right thing just because it’s
the right thing to do.

According to Warren Bennis, trust is the emotional glue that
binds followers and leaders together. One way to maintain that
bond is to subscribe to, practice, and share with other managers
and supervisors the Manager’s 12 Tenets of Hope and Trust.
When you are passionate about your hopes and dreams,

talk about them. Be yourself, be down-to-earth, and be humble.
Your employees will greatly respect your authenticity and your
human side.

Manager’s 12 Tenets of Hope and Trust
1. Show your respect.This means forget about job titles. Recognize
the individual qualities of the people. By showing your respect for
others, you and your team will share a stake in the future of the
organization and its success.
2. Think before you speak. Be aware not only of what you say, but
also how you say it. Pay attention to your body language, voice
inflection, and tone. Often, these things send the loudest message
and make the greatest impact.
3. Don’t break promises—ever! Do what you say you’re going to do.
It’s as simple as that—and often the secret to a manager’s suc-
cess.
4. Wear one face, not two.You’ll lose credibility in a hurry if you tell
one person one thing and then someone else somthing different.
Management isn’t a popularity contest.You’ll gain greater trust
from people if you are honest and say what you really mean, even
if it’s not what people want to hear.
5. Let go.That means giving away your power and total responsibility
for achieving something of great significance.When you do this,