Page 112 - How to Drive the Bottom Line with People

Built to Serve

commitment to differentiating between players and
fans. Telling as they are, spreadsheets can reveal only

so much. To prevent fans from masquerading as play-
ers, leaders need to hire intentionally, build relation-
ships genuinely, and respect the trust among their

players honorably. This philosophy creates a different
kind of bottom line, the difference between winning
and losing over the long term.

From the Express Lane

a Players buy the mission; fans undermine it.
88
= a People-centered organizations are always scouting
for players; they never wait until they have a need.
a Players know how to keep ego and earnings in
perspective.
a The leader is responsible for removing impostors
before they damage the organization and its
players.
a Pride stalks even the most committed players in an
organization.