Page 154 - Build a Culture of Employee Engagement with the Principles

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Supportive Feedback

Examples of Supportive Feedback

• “At my company, we have ‘coaching moments.’ Whenever a
supervisor wants to give feedback to an employee—positive
or critical—the supervisor pulls the employee aside right away
and gives the feedback.”
• “Our supervisor compares herself to a basketball coach
and calls us her star players. She emphasizes the importance
of ongoing communication and feedback so we can improve
both as individuals and as team members.”
• “Our supervisor had us go through training on how to give
feedback to one another. Because of it, we are all better com-
municators and work much more effectively as a team.”
• “We got a new supervisor, and he spends part of each shift
on the line watching us work, asking us questions, and making
suggestions. He never yells or screams like our last supervisor,
and if he wants you to do something different he’ll just say,
‘Why don’t you try it this way?’ He’s always helping us to get
better but never makes us feel stupid or bad—even when we
make mistakes.”
• “At the beginning of every shift we spend five to ten
minutes talking about how the work went the day before
and what we might have done differently to have been more
effective. Our supervisor is there, but he mostly lets us do the
talking.”
• “Our supervisor regularly asks us to give him feedback about
how he is doing. No matter what we say he never disputes it or
becomes defensive. He listens, makes sure that he understands,
and then asks for advice on how he can do better going forward.

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