Page 155 - Build a Culture of Employee Engagement with the Principles

126 Carrots and Sticks Don’t Work

If he screwed up, he apologizes. Needless to say, we all have
tremendous respect for him and are very receptive when he
gives us feedback.”
• “Friday afternoons our supervisor meets for five minutes
with all twenty team members individually. She uses this time
to give us feedback, ask for our feedback, and ask what she can
do to make next week better for us.”
• “I’m in customer service, and we get a lot of angry people
that show up at our desk. Our supervisor is always trying to
coach us and help us improve. Right after a particularly difficult
customer, she asks us how it went and what we could have
done to make it go better. The best thing she does is role-play
with us to help us practice for the next time we are in such a
situation. It’s way more helpful than any training class I have
ever been to.”

Best Practices and

Turnkey Strategies for

Supportive Feedback

The following section provides specific, pragmatic, and action-
able strategies to increase the effectiveness of your feedback
efforts. They are intended to work for supervisors with different
circumstances and levels of experience. Read through them and
select two or three that you want to start using immediately.