Page 157 - Communication in Organizations Basic Skills and Conversation Models

Appendix A 146

Chapter 2 Listening skills

1 Divide the total group into subgroups of three people.
2 Within the subgroups divide the three people into three roles: interviewer, interviewee
and observer.
3 Hold the conversation (about 5 minutes).
4 Discuss the conversation afterwards, according to the guidelines in Appendix B on role
play (pp. 186–191).
5 Change roles and repeat the exercise. Try to make use of the learning points that have
arisen in the previous exercise.

Exercise 2.1 Attentive behaviour and asking questions

Role of interviewer
Try to find out what your partner’s activities are apart from their studies. Make a choice
to discuss one of these activities more extensively.

Role of interviewee
Imagine you are not very talkative. So, don’t tell everything immediately. Answer with a
yes or no if the interviewer asks closed questions. Only give more information when the
interviewer is inviting and attentive.

Role of observer
See Appendix B on role play (pp. 186–191).

Exercise 2.2 Paraphrasing content and reflection of feelings

Role of interviewer
Try to get a clear picture of how your interviewee’s previous semester has been going.
Especially try to find out what the different activities were all about and in what kind of
emotional situation your partner was during that period.

Role of interviewee
Try to answer the interviewer’s questions frankly. Give special attention to paraphrases
of content and reflections of feeling, and make corrections when these are wrong or not
specific enough.

Role of observer