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Publisher’s note
Every possible effort has been made to ensure that the information contained in this book is
accurate at the time of going to press, and the publishers and authors cannot accept respon-
sibility for any errors or omissions, however caused. No responsibility for loss or damage
occasioned to any person acting, or refraining from action, as a result of the material in this
publication can be accepted by the editor, the publisher or any of the authors.
Every author is responsible for his contribution. Neither IPREX, nor IPREX members can
be held responsible in any way for possible errors or inaccuracy, of any shape, manner or
form, appearing in this book.
First published in Great Britain and the United States in 2008 by Kogan Page Limited
Apart from any fair dealing for the purposes of research or private study, or criticism or
review, as permitted under the Copyright, Designs and Patents Act 1988, this publication
may only be reproduced, stored or transmitted, in any form or by any means, with the prior
permission in writing of the publishers, or in the case of reprographic reproduction in accor-
dance with the terms and licences issued by the CLA. Enquiries concerning reproduction
outside these terms should be sent to the publishers at the undermentioned addresses:

120 Pentonville Road 525 South 4th Street, #241
London N1 9JN Philadelphia PA 19147
United Kingdom USA
www.koganpage.com
© Peter Frans Anthonissen, Roger Bridgeman, Marianne de Bruijn, Willem Buitelaar, Tom
Gable, Jerry Hendin, Stuart Hyslop, Nick Leighton, Bob Oltmanns, Steven Pellegrino, Silvia
Pendás, Nuria Sánchez, Elizabeth Seigenthaler Courtney, Thom M Serafin, Tony Shelton,
Kathryn H Tunheim, Odile Vernier, Tim Wallace, Jim Walsh, Mania Xenou, 2008
The right of the individual contributors to be identified as the authors of this work has been
asserted by them in accordance with the Copyright, Designs and Patents Act 1988.
ISBN 978 0 7494 5400 5

British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.

Library of Congress Cataloging-in-Publication Data
Crisis communication : practical public relations strategies for reputation management and
company survival / [edited by] Peter Frans Anthonissen.
p. cm.
Includes bibliographical references.
ISBN 978-0-7494-5400-5
1. Crisis management. 2. Corporations--Public relations. I. Anthonissen, Peter Frans.
HD49.C738 2008
659.2--dc22
2008017599

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