Page 54 - Crucial Conversations

36 CRUCIAL CONVERSATIONS

whatever it took to save face. Other common, but not·all-that­
healthy, objectives include wanting to win, seeking revenge, and
hoping to remain safe.
W a nting to win. This particular dialogue killer sits at the top
of many of our lists. Heaven only knows that we come by this
deadly passion naturally enough. Half of the lV programs we
watch make heroes out of people who win at sports or game
shows. Ten minutes into kindergarten we learn that if we want
to get the teacher's attention, we have to spout the right answer.
That means we have to beat our fellow students at the same
game. This desire to win is built into our very fiber before we're
old enough to know what's going on.
Unfortunately, as we grow older, most of us don't realize that
this desire to win is continually driving us away from healthy dia­
logue. We start out with the goal of resolving a problem, but as
soon as someone raises the red flag of inaccuracy or challenges
our correctness, we switch purposes in a heartbeat.
First we correct the facts. We quibble over details and point
out flaws in the other person's arguments.
"You're wrong! We're not spending anywhere near a hun­
dred and fifty thousand dollars on the furniture. It's the
redesign of the office that's costing so much, not the fur­
niture."

Of course, as others push back, trying to prove their points,
it's not long until we change our goal from correcting mistakes
to winning.
If you doubt this simple allegation, think of the two antsy
young girls as they stared each other down in the cramped bath­
room. Their original goal was simple enough-relief. But soon,
caught up in their own painful game, the two set their jaws and
committed to doing whatever it took to win-even if it brought
them a fair amount of personal discomfort.