Page 288 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
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256 Chapter Nine
Table 9.2 Thirty-one Business Parameters (Mann 2004)
Categories Parameters
Research and development R&D specification/capacity/means
R&D cost
R&D time
R&D risk
R&D interface
Production Production specification, capacity, and means
Production cost
Production time
Production risk
Production interface
Supply Supply specification, capacity, and means
Supply cost
Supply time
Supply risk
Supply interface
Support Support specification, capacity, and means
Support cost
Support time
Support risk
Support interface
Customer Customer revenue, demand, and feedback
Amount of information
Communication Flow
Harmful factors affecting systems
(Continued)
