Page 292 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
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260 Chapter Nine
• Honda’s 4M—man maximum, machine minimum—product design
philosophy.
• Bigger customer focus group or Internet focus group.
• On-line, web-cam shopping—“one store serves the world.”
• Collaboration with complementary organizations when competing for
business with other directly competitive companies.
Principle 5. Merging
A. Bring Closer Together (or Merge) Identical or Similar Objects, Assemble
Identical or Similar Parts to Perform Parallel Operations
• Personal computers in a network.
• Cell-based manufacturing.
• Toyota JIT.
• Common-interest group.
• Multiscreen cinemas.
• Shopping malls.
• Merge companies with related products.
• Internet Cafe.
• The Joiner Triangle—quality, scientific approach, all-one-team.
• “Young engineers have ideas, old engineers have bad experiences”—
Japanese saying.
B. Make Operations Contiguous or Parallel; Bring Them Together in Time
• Theory of constraints.
• Enlist customer help in designing the product (Boeing 777—Working
Together Teams).
• Multimedia presentations.
• Call centers.
Principle 6. Universality
A. Make an Object or Structure Perform Multiple Functions; Eliminate the Need
for Other Parts
• Multiskilling of work force.
• Team leader acts as recorder and timekeeper.
• One-stop shopping—supermarkets sell insurance, banking services,
fuel, newspapers, etc.
• Rapid reaction forces in the military—cross-trained, equipment ver-
satility, etc.