Page 290 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

258 Chapter Nine

B. Make an Object Easy to Disassemble
• Flexible pensions
• Use of temporary workers on short-term projects
• Flexible manufacturing systems
• Modular furniture and offices
• Container shipment

C. Increase the Degree of Fragmentation or Segmentation
• Quality circles
• Empowerment by segmentation of decision making
• Distance learning (also see principle 2)
• Virtual office or remote working (also see principle 2)
• Creative segmentation—high-performance small car, cordless power
tool

Principle 2. Taking Out

Separate an Interfering Part or Property from an Object, or Single Out the Only
Necessary Part (or Property) of an Object
• Break down barriers between departments (point 9 of Deming’s 14
points).
• Eliminate exhortations (point 10 of Deming’s 14 points).
• Eliminate targets (point 11 of Deming’s 14 points).
• Drive out fear (point 8 of Deming’s 14 points).
• Separate the people from the problem.
• Lean manufacturing.
• USP advertising.
• Just-in-time inventory management.
• Activity-based costing instead of allocation cost accounting.
• Separate development and production activities—skunkworks, tiger-
teams, etc.
• Smart software learns user preference and filters out nonuseful infor-
mation.
• Semantic processors used to extract knowledge from text.

Principle 3. Local Quality

A. Change an Object’s Structure from Uniform to Nonuniform, Change an
External Environment (or External Influence) from Uniform to Nonuniform
• Move away from rigid salary structures and job grading.
• Flexible working hours.