Page 309 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Theory of Inventive Problem Solving (TRIZ) 277

Principle 32. Color Changes
A. Change the Color of an Object or Its External Environment
• Red/blue proposal preparation teams.
• Use of lighting effects to change mood in a room or office.
• Creation of corporate colors creating a strong brand image through use
of bespoke colors—BP green, British Telecom red phone boxes, Ford
blue, etc.
• Use colors to communicate a state of alert (green, black, amber, red, etc.).
• Highlighter pens.

B. Change the Transparency of an Object or Its External Environment
• Transparent organizations
• Transparent communications
• Importance of creating clear, concise mission statement (Martin 1993)
• Smoke screen or misinformation to disguise confidential R&D and
other activities

Principle 33. Homogeneity
A. Make Objects Interact with a Given Object of the Same Material
(or Material with Identical Properties)
• Colocated project teams.
• Internal customers.
• Product branding and product families.
• Boeing “Working Together Teams” bring customers and suppliers into
the design loop.
• Common data transfer protocols between different organizations.
• “The best way to make a silk purse from a sow’s ear is to begin
with a silk sow. The same is true of money”—Augustine’s Law #1
(Augustine 1983).

Principle 34. Discarding and Recovering

A. Make Portions of an Object that Have Fulfilled their Functions Go Away
(Discard by Dissolving, Evaporating, etc.) or Modify them Directly During
Operation

• Flexible, variable-sized project teams.
• Balance load and capacity by using contract labor.
• Consultants.
• Contract hire of specialized equipment, facilities, etc.