Page 88 - Effective Communication Skills by Dalton Kehoe

———. You Just Don’t Understand: Women and Men in Conversation.
New York: Ballantine Books, 1991. This is the ¿rst, and still one of the

most insightful, research-based popular books written on gender and
communication.

Tavris, C., and E. Aronson. “Mistakes Were Made (but Not by Me)” Why
We Justify Foolish Beliefs, Bad Decisions and Hurtful Acts. Orlando, FL:
Harcourt, 2007. This book on the psychology of cognitive dissonance
explains how the process of denial of personal responsibility works at every
level of political, business, and personal life.

Watzlawick, P., J. B. Bavelas, and D. D. Jackson. Pragmatics of Human
Communication: A Study of Interactional Patterns, Pathologies, and
Paradoxes. New York: W. W. Norton, 1967. A classic treatise, establishing
the fundamental model of interpersonal communication we use today as well
as the axioms that explain the dynamics of face-to-face talk.

Wilson, T. Strangers to Ourselves: Discovering the Adaptive Unconscious.
Cambridge, MA: Belknap Press, 2002. This very readable treatise
characterizes the nature of the cognitive unconscious side of the human
mind, the research being done to clarify its operations, and what we currently
know about its impact on conscious thought and talk.

nd
Wood, J. Gendered Lives: Communication, Gender, and Culture. 2 ed.
Belmont, CA: Wadsworth, 2005. This is a well-written overview of the
many studies done on the effects of gender on interpersonal communication.

———. Spinning the Symbolic Web: Human Communication as Symbolic
Interaction. Norwood, NJ: Ablex, 1992. This is an excellent overview
of Mead’s model of the development of the self as well as the models of
subsequent symbolic interactionist theorists.

Bibliography

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