Page 85 - Effective Communication Skills by Dalton Kehoe

Ekman, P. Emotions Revealed: Recognizing Faces and Feelings to Improve
Communication and Emotional Life. New York: Henry Holt, 2004. Ekman
tells the story of his research over the decades and provides accessible
chapters on the nature of the central human emotions.

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Falikowski, A. Mastering Human Relations. 4 ed. Toronto: Pearson
Education, 2007. Chapters 2, 3, 4, and 8 contain clearly written overviews of
established personality theories, the defense mechanisms, and transactional
analysis.

Fine, C. A Mind of Its Own: How the Brain Distorts and Deceives. New

York: W. W. Norton, 2006. An overview of important ¿ndings in social
neuroscience, with humorous insights into our vain, deluded, emotional, pig-
headed, and secretive brain.

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Finegan, E. Language: Its Structure and Use. 2 ed. New York: Harcourt
Brace, 1989. Chapter 11 reviews the fundamental norms of conversation and
their operation.

Gladwell, M. Blink: The Power of Thinking without Thinking. New York:
Little, Brown, 2005. This is a well-written and interesting popular overview
of what researchers are discovering about the operations of the part of our
mind that we can’t access with words—the cognitive unconscious.

———. Outliers: The Story of Success. New York: Little, Brown, 2008.
In this book, Gladwell investigates another “hidden” force acting on our
everyday behavior—culture and cultural learning.

Gottman, J. The Marriage Clinic: A Scienti¿cally Based Marital Therapy.
New York: W. W. Norton, 1999. The ¿rst three chapters provide research-

based models of effective communication, dysfunction, and repair that can
be applied to all long-term relationships.
———. The Relationship Cure: A 5 Step Guide to Strengthening Your
Marriage, Family, and Friendships. New York: Crown, 2001. The ¿ rst
three chapters focus on what Gottman calls emotional bidding—the simple

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