Page 87 - Effective Communication Skills by Dalton Kehoe

impact that nonverbal behavior has on the way words are interpreted in face-
to-face communication.

Pentland, D. Honest Signals. Cambridge, MA: MIT Press, 2008. A
monograph outlining new research on our nonconscious abilities to make
almost instantaneous decisions about whether or not, having just met
someone, we will continue a relationship—including revelations of the
behavioral bases for trust and leadership.

Plutchik, R. The Psychology and Biology of Emotion. New York: Harper
Collins College, 1994. This research treatise outlines Plutchik’s circumplex
model of emotions based on measuring how the words we give to emotions
connect statistically into a logical whole.

Restak, R. The Naked Brain: How the Emerging Neurosociety Is Changing
How We Live, Work, And Love. New York: Three Rivers Press, 2006. This is
an interesting overview of the research in social neuroscience, on how the
cognitive unconscious part of the mind affects our relationships with others.

Sirota, D., L. A. Mischkind, and M. I. Meltzer. The Enthusiastic Employee:

How Companies Pro¿t by Giving Workers What They Want. Upper
Saddle River, NJ: Pearson Education, 2005. Enthusiasm is at the heart of
engagement. Employees are more enthusiastic—and productive—when they
feel (1) treated fairly by managers, (2) a sense of achievement, and (3) a
sense of camaraderie with coworkers.

Stewart, J. Bridges Not Walls: A Book about Interpersonal Communication.
th
10 ed. New York: McGraw-Hill, 2008. This collection of articles
consistently enlivens our thoughts about the deepest meanings of our talk
with others.

Tannen, D. “He Said, She Said.” Scienti¿ c American Mind, May/June 2010,
55–59. On the surface, gender talk still appears different; but underneath,
Tannen argues, both genders are after the same thing—hierarchy and
connection in our conversations.

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