Page 86 - Effective Communication Skills by Dalton Kehoe

exchanges that are the essence of connect talk and the foundation of lasting
relationships.

Hallinan, J. Why We Make Mistakes: How We Look Without Seeing, Forget
Things in Seconds, and Are All Pretty Sure We Are Way Above Average. New
York: Broadway Books, 2009. This book is packed with research results that
describe the frailty of our rational decision-making process, including our
automatic dependence on situational cues that shape our decisions.

Hofstede, G. Culture’s Consequences: International Differences in Work-
Related Values. Beverly Hills, CA: Sage, 1980. A classic piece of research
still referenced in most texts published today, this work contains detailed
comparisons of the values and communications styles of employees in a

large international ¿rm along 10 dimensions of meaning.
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Jandt, F. An Introduction to Intercultural Communication. 4 ed. Thousand
Oaks, CA: Sage, 2004. Chapter 10 contains excellent summaries of the
work of Hofstede and subsequent researchers who expanded and adapted his
original research.

Kehoe, D. Communication in Everyday Life. 2 ed. Toronto: Pearson
nd
Education, 2007. This text provides a detailed look at the social and
psychological forces underlying effective interpersonal communication and
a detailed description of the three-mode model of talk that Professor Kehoe
uses in this course.

Leathers, D. Successful Nonverbal Communication: Principles and
rd
Applications. 3 ed. Boston: Allyn and Bacon, 1997. The author provides
an excellent review of the research on nonverbal behavior and its effects on
verbal communication, without being dry and formal.

rd
Lloyd, S. Developing Positive Assertiveness. 3 ed. Menlo Park, CA: Crisp
Learning, 2002. This book outlines the tools and techniques that support the
Bibliography effective use of assertive dialogue.

Mehrabian, A. Nonverbal Communication. Chicago: Aldine Atherton, 1972.
This is the research that encouraged communication theorists to focus on the

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