Page 276 - Effective group discussion theory and practice by Adams, Katherine H. Brilhart, John K. Galanes, Gloria J

Problem Solving

and Decision

Making in

Groups: Practical
©Nick White/Getty Images Tips and

Techniques

CHAPTER10

STUDY OBJECTIVES CENTRAL MESSAGE
As a result of studying Chapter 10, you should be able to: A number of specific
1. Explain the steps in the Procedural Model of Problem Solving
(P-MOPS), the Single Question Format, and the Ideal Solution suggestions and small
Format. group techniques can help
2. Describe and use a problem census, problem mapping,
brainstorming, brainwriting, and electronic brainstorming. groups organize their
3. Distinguish between problem questions and solution questions problem-solving and
and state a problem appropriately. decision-making processes to
4. List suggestions for achieving consensus.
5. Describe the symptoms of groupthink and list suggestions for make them more systematic,
preventing groupthink. including several
6. Describe and use the RISK technique to second-guess a group’s
tentative choice and the PERT technique to keep track of technological aids. These
implementing a solution. procedures can often be
7. Describe how to modify a problem-solving procedure based on
the seven characteristics of problems. tailored to fit the specific
8. Describe various technologies that help groups and explain how problem facing the group.
netconferences and group support systems, in particular, can
both help and hinder group problem solving.

259

gal37018_ch10_259_290.indd 259 3/30/18 11:14 AM