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290                 Chapter 10

                56.  Robert Johansen, Jacques Vallee, and Kathleen   E. Holmes, “Decision Development in Computer-
                   Spangler, Electronic Meetings: Technical Alternatives   Assisted Group Decision Making,” Human
                   and Social Choices (Reading, MA: Addison-Wesley,   Communication Research, 22 (September 1995):
                   1979): 2.                                     90–127; Marshall Scott Poole, Michael Holmes,
                57.  Hambley, O’Neill, and Kline, “Virtual Team   Richard Watson, and Gerardine DeSanctis, “Group
                   Leadership.”                                  Decision Support Systems and Group
                58.  Joseph B. Walther and Ulla Bunz, “The Rules of   Communication: A Comparison of Decision
                   Virtual Groups: Trust, Liking, and Performance in   Making in Computer-Supported and Nonsupported
                   Computer-Mediated Communication,” Journal of   Groups,” Communication Research, 20 (April 1993):
                   Communication, 55 (December 2005): 828–46.    176–213; Jessup and Valacich, eds., Group Support
                59.  Noshir S. Contractor and David R. Siebold,   Systems: New Perspectives.
                   “Theoretical Frameworks for the Study of    65.  Izak Benbasat and Lai-Huat Lim, “The Effects of
                   Structuring Processes in Group Decision Support   Group, Task, Contest, and Technology Variables on
                   Systems: Adaptive Structuration Theory and Self-  the Usefulness of Group Support Systems: A Meta-
                   Organizing Systems Theory,” Human             Analysis of Experimental Studies,” Small Group
                   Communication Research, 19 (June 1993): 528–63.  Research, 24 (November 1993): 430–62;
                60.  Bolanle A. Olaniran, “Group Process Satisfaction   V. Sambamurthy, Marshall Scott Poole, and Janet
                   and Decision Quality in Computer-Mediated     Kelly, “The Effects of Variations in GDSS
                   Communication: An Examination of Contingent   Capabilities on Decision-Making Processes in
                   Relations,” in Small Group Communication: Theory   Groups,” Small Group Research, 24 (November
                   and Practice, 7th ed., eds. Robert S. Cathcart, Larry   1993): 523–46.
                   A. Samovar, and Linda D. Henman (Madison, WI:    66.  Steven M. Farmer and Charles W. Hyatt, “The
                   Brown & Benchmark, 1996): 134–46.             Effects of Task Language Demands and Task
                61.  Marshall S. Poole, Michael Holmes, and Gerardine   Complexity on Computer-Mediated Work Groups,”
                   DeSanctis, “Conflict Management in a Computer-  Small Group Research, 25 (August 1994): 331–66.
                   Supported Meeting Environment,” Management    67.  Andrea B. Hollingshead, Joseph E. McGrath, and
                   Science, 37 (August 1991): 926–53; Leonard    Kathleen M. O’Connor, “Group Task Performance
                   M. Jessup, Terry Connolly, and David A. Tansik,   and Communication Technology: A Longitudinal
                   “Toward a Theory of Automated Group Work: The   Study of Computer-Mediated versus Face-to-Face
                   Deindividuation Effects of Anonymity,” Small   Work Groups,” Small Group Research, 24 (August
                   Group Research, 21 (August 1990): 333–48; Hiltz,   1993): 307–33.
                   Johnson, and Turoff, “Experiments in Group    68.  Poole, Holmes, Watson, and DeSanctis, “Group
                   Decision Making.”                             Decision Support Systems and Group
                62.  For a more detailed description of these support   Communication.”
                   systems, see Joseph E. McGrath and Andrea    69.  Victoria K. Clawson, Robert P. Bostrom, and Rob
                   B. Hollingshead, Groups Interaction with Technology   Anson, “The Role of the Facilitator in Computer-
                   (Thousand Oaks, CA: Sage, 1994).              Supported Meetings,” Small Group Research, 24
                63.  Leonard M. Jessup and Joseph S. Valacich, eds.,   (November 1993): 547–74.
                   Group Support Systems: New Perspectives (New York:    70.  Poppy McLeod, “New Communication
                   Macmillan, 1993).                             Technologies for Group Decision Making: Toward
                64.  Susanna Opper and Henry Fresko-Weiss, Technology   an Integrative Framework,” in Communication and
                   for Teams: Enhancing Productivity in Networked   Group Decision Making, 2nd ed., eds. Randy
                   Organizations (New York: Van Nostrand Reinhold,   Y. Hirokawa and Marshall Scott Poole (Thousand
                   1992); Bolanle A. Olaniran, “Group Performance   Oaks, CA: Sage, 1996): 426–61.
                   in Computer-Mediated and Face-to-Face      71.  Craig R. Scott, “The Impact of Physical and
                   Communication Media,” Management              Discursive Anonymity on Group Members’
                   Communication Quarterly, 7 (February 1994):   Multiple Identifications during Computer-
                   256–81; Marshall Scott Poole and Michael      Supported Decision Making.”










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