Page 308 - Effective group discussion theory and practice by Adams, Katherine H. Brilhart, John K. Galanes, Gloria J

Managing

Conflict in the

Small Group
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CHAPTER11

STUDY OBJECTIVES CENTRAL MESSAGE
As a result of studying Chapter 11, you should be able to: If properly managed, the
1. Define conflict and explain both the positive and negative effects
it can have on a group. inevitable conflict during
2. Describe a member who is an innovative or opinion deviate and a small group’s deliberations
explain how such a person can help a group improve its decision
making. can improve problem solving
3. Describe the three types of conflict that typically occur in small and decision making by
group interactions. building cohesiveness and
4. Describe the distributive (win–lose) and integrative (win–win)
orientations and five specific conflict management styles and providing a variety of
their tactics typically used to manage small group conflict. perspectives that promote
5. Describe the ethical standards needed for dealing with conflict.
6. Explain how dimensions of culture affect how individuals critical thinking.
perceive and manage conflict.
7. Explain the principled negotiation procedure for helping a group
resolve conflict.
8. Explain three alternative methods for breaking a deadlock when
negotiation fails, and describe a mediation procedure a group
can use if it is deadlocked.

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