Page 31 - Effective communication Skills by Dale King

sure you stay engaged so that you don’t end up losing focus. To improve your

listening skills, you have to let the other person know that you are actually
listening to what is being said.

To fully understand the importance, think about a time where you have had a
conversation and ever wondered if the person was listening to what you were
telling them. You wonder if they understand your message, or if it is even
worth continue to talk. You feel as if you are talking to a brick wall.

Acknowledging what a person is saying can be as easy as nodding your head
or simply saying, “uh huh.” This doesn’t mean that you are agreeing with

what they are saying; you are just letting them know that you are hearing
them. Body language and other nonverbal cues let them know that you are
listening and can help you to pay attention.

In order to become an active listener, there are five techniques that you
should try.

1. Pay Attention

Make sure that you are giving the speaker your full attention and
acknowledge what they are trying to tell you. Understand that nonverbal
language also speaks volumes. To show attention:

Make eye contact

Push aside distracting thoughts

Don’t mentally think about what you are going to say

Avoid letting the environment distract you

“Listen” to their nonverbal cues

2. Show Them You Are Listening

You can also use your own body language and gestures to let them know that
you are engaged in the conversation.

Nod occasionally

Smile and use other positive facial expressions

Keep your posture interested and open