Page 181 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
ACE Pro India Pvt. Ltd.
\\mtpdy01\Womat\Indesign\Bhatnagar-Manual for Soft skills\06-Pagination\06-A-Finals\06-AA-Appl\Bhatnagar_Chapter 08.indd

8

Communication Skills

After reading this chapter, you will be familiar with:
• Barriers to effective communication
• Skills for overcoming the barriers to communication
• Effective verbal and nonverbal communication skills
• Dos and don’ts of good listening and active listening

INTRODUCTION

If I had eight hours to chop down a tree, I’d spend six sharpening
my axe.
—Abraham Lincoln.

In communication, sharpening your axe is learning about and developing
yourself. This shines through in all your communication.
Communication is a central part of our lives. Verbal or written, sym-
bolic, nonverbal, intentional or unintentional, active or passive, communi-
cation is essential to almost everything we do. Communication is critical to
our success. We can accomplish many of our aims and ambitions through
communication. Effective communication is a skill that can be developed by
one and all. Conscientious practice and the application of straightforward
and simple techniques will enhance our skills.

BARRIERS TO EFFECTIVE COMMUNICATION

The inability to communicate effectively can create conflict and also impede
its effective management. Our ability to communicate often degenerates

Bhatnagar_Chapter 08.indd 169 2011-06-23 7:58:29 PM
Modified Date: Thu, Jun 23, 2011 06:27:12 PM Output Date: Thu, Jun 23, 2011 07:58:29 PM
TEMPLATE Page Number: PB