Page 180 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
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emotional affiliation. The need and importance of affiliation between
the pedagogue and the taught and the increasing importance of effec-
tive communication on part of the pedagogue made us more mindful
of this essential form of human communication the way in which it is
conducted through varied messages, within ordinary and in response
to myriad of professional demand. Thus, supportive communication
becomes the part and parcel of pedagogic communication.
• Supportive communication has several clear objectives. On the most
general level, messages exhibiting an emotion focus are viewed as
broadly helpful, especially when they reflect a descriptive (rather
than evaluative) orientation to teaching, learning, and interactive
situations.
• More concretely, supportive communication are most useful when:
(a) exhibit a clear supportive intent, (b) use politeness strategies,
(c) contain adequate information and sound proposals, and (d) take a
person-centred approach in providing support, especially with respect
to the pupils’ understanding, learning process as well as developing a
sense of well being.

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