Page 330 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
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• Encourage the best qualities in others so that they contribute fully to
the team.
• Maintain a balance between the team members in group situations to
ensure that everyone makes a useful contribution.
• Deal with difficult team members and get them ‘back on track’.
• Organize team members and delegate responsibilities.
• Take responsibility for the completion of a project and the successful
achievement of the goal.

TEAM EFFECTIVENESS

When evaluating how well team members are working together, the following
statements can be used as a guide:
• Team goals are developed through a group process of team interac-
tion and agreement in which, each team member is willing to work
towards achieving these goals.
• Participation is actively shown by all team members and roles are
shared to facilitate the accomplishment of tasks and feelings of group
togetherness.

• Feedback is asked for by members and freely given as a way of evaluat-
ing the team’s performance and clarifying both feelings and interests
of the team members. When feedback is given it is done with a desire
to help the other person.
• Team decision-making involves a process that encourages active
participation by all members.
• Leadership is distributed and shared among team members and indi-
viduals willingly contribute their resources as needed.
• Problem solving, discussing team issues, and critiquing team effec-
tiveness are encouraged by all team members.
• Conflict is not suppressed. Team members are allowed to express
negative feelings and confrontation within the team which is man-
aged and dealt with by team members. Dealing with and managing
conflict is seen as a way to improve team performance.
• Team member resources, talents, skills, knowledge, and experiences
are fully identified, recognized, and used whenever appropriate.
• Risk-taking and creativity are encouraged. When mistakes are
made, they are treated as a source of learning rather than reasons for
punishment.

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