Page 331 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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Team-building Skills | 319

After evaluating team performance against the above guidelines, determine
those areas in which the team members need to improve and develop a strat-
egy for doing so.
The team leader should be the liaison between the team and upper
management. The team leader needs to know and work with upper man-
agement to obtain a full commitment from them in support of the team’s
programme.
However, when this happens, team members must realize that they have
a major responsibility to make maximum use of the resources and support
provided.
The team leader can encourage team member growth, and should be
willing to take some risk by having members, whose resources are relevant
to the immediate task, provide the leadership.
The team leader should be fair, supportive, and recognized by team
members as one who can make final judgments, work with upper manage-
ment, and give direction to the team as needed.
To assist the team leader in evaluating the level of team develop-
ment, have each team member answer the twelve questions outlined. This
should be followed by a discussion of the questions to determine where
and how changes should be made to help facilitate the development of a
strong team.
As team members build commitment, trust, and support for one another,
it will allow them to develop and accomplish desired results. This commit-
ment, trust, and self-determination by each team member are critical in
achieving a sustained high level of performance. Team members will learn
to appreciate and enjoy one another for which they are and will help keep
one another on track. The team will have developed its working methods so
that they become an informal set of guidelines.

SUMMAR Y

• A team is a group of people working towards a common goal.
• Team-building is a process of enabling the team to achieve that goal.
• The stages involved in team-building including clarifying the goal,
identifying the inhibitors, and removing them.

• Team-building will occur more easily when all team members work
jointly on a task of mutual importance.
• The team leader should be fair, supportive, and recognized by team
members as one who can make final judgments and give directions to
the team as needed.

Bhatnagar_Chapter 15.indd 319 2011-06-23 8:00:13 PM
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