Page 379 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Paper III

Time: 3 hours Total Points: 100

Section – A (40 PointS)

Answer any two out of four.

1. a. Define the term ‘impression management’. What are the techniques of impression
management?

b. How do you improve nonverbal communication?
c. Explain briefly the favourable and unfavourable influences of mass communication.
(10 + 6 + 4 = 20 points)
2. a. Explain assertive/responsive model in detail.
b. What is the attitudinal function of intonation?
c. What are the factors that influence communication?
(10 + 6 + 4 = 20 points)

3. a. How important, according to various research findings, is individual differences in
communication?
‘
b. Models make your communication real precise’ is the opinion of linguists and
grammarians. Imagine you are a secondary school teacher. Do you agree with this
statement? Support your reactions to this statement through examples drawn from
your daily teacher-like duties/contexts.
c. What is cognitive complexity?
(10 + 6 + 4 = 20 points)
4. a. How are needs related to communication?

b. Explain the steps involved in skill acquisition.
c. Give the characteristics of confirming responses.
(10 + 6 + 4 = 20 points)

Bhatnagar_Model Question Paper.indd 367 2011-06-24 3:12:37 PM